Privacy Policy

1. Introduction

Lucide.gg ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

• Account Information: Email address, username, and password.
• Payment Information: Billing details processed securely through Komerza/Stripe. We do not store full card details.
• Transaction Data: Purchase history, license keys issued, product details, timestamps.
• Device & Usage Data: IP address, browser type, OS, pages visited, collected through cookies and analytics.
• Communication Data: Messages and support tickets submitted through Discord.

3. How We Use Your Information

• Process and fulfill orders and deliver digital products.
• Manage your account, license keys, and subscriptions.
• Provide customer support and respond to inquiries.
• Detect and prevent fraud, unauthorized access, and abuse.
• Improve our website, products, and user experience.
• Comply with legal obligations and enforce our Terms of Service.
• Send transactional communications (order confirmations, license delivery).

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share data with:

• Payment Processors: Komerza/Stripe for secure payment processing.
• Analytics Providers: Anonymized usage data for understanding patterns.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition.

5. Data Security

We implement industry-standard security measures including HTTPS/TLS encryption, secure payment processing, and restricted access controls. No method of electronic transmission is 100% secure.

6. Cookies & Tracking

Our website uses cookies and tracking technologies to enhance your experience and analyze traffic. You can control cookies through your browser settings.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes outlined in this policy. Transaction records may be retained indefinitely for fraud prevention.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

Contact us through Discord to exercise these rights.

9. Children's Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. International Users

Our Services are operated from the United States. Your data may be transferred to and processed in the US.

11. Changes

We may update this policy at any time. Changes are effective immediately upon posting.

12. Contact

For questions, reach out through our Discord server.